Frequently Asked Questions

Q: How do I make a booking?

A: The easiest way is to click on the "check availability and book now tab" on the Tariff & Booking section of this website.

Q:Will I need to pay a deposit?

A: Yes, we ask for a £100 deposit in order to confirm your booking, with the balance payable no later than 31 days prior to your arrival. You can however pay the total amount at the time of booking should you prefer. Please see our Terms and Conditions for full details, or feel free to contact us directly should you have any questions or queries.

Q: If I have to cancel my booking, is my deposit or payment refundable?

A: In the main yes. As long as you cancel no later than 31 days prior to your arrival date, your deposit or balance payment will be refunded to you in full. Full details are available on our Terms and Conditions page.

Q: Can I change my dates or amend my stay after booking?
A: Yes, once your booking is confirmed you can change the dates or durations up to 6 weeks before your original arrival date. Amendments must be within the same calendar year, subject to availability, our terms and conditions and payment of any outstanding difference in price.


Q: It looks like your scheduled arrival day is on a Friday only, is that correct?
A: Yes, sort of. As the lodge is managed and cleaned by a seperate company, they do a full change and clean of the lodge on a Friday. If however you need to arrive on a Saturday / Sunday / Monday we may still be able to accommodate you. As long as your stay is more than 4 nights and you can depart by Friday there should be no problem. There are however minimum night restrictions at certain times of the year so I would suggest contacting us first to check, prior to making any booking.


Q: Can I bring my guide/hearing dog?
A: Registered assistance dogs are welcome to stay but we respectfully request that they are not allowed on the bed or furniture and that clean up any mess from outside areas.


Q: Do you supply bed linen and towels?
A: Towels and bed linen are supplied and all beds will be made up prior to your arrival.


Q: Will the accommodation be cleaned during our stay?
A: The lodge is cleaned and beds changed on a Friday after each guest leaves. If you are staying for more than one week, please let us know whether or not you would like this scheduled cleaning to take place whilst you are there. As change over time is limited, we would be grateful if you could vacate the lodge on time and leave it clean and tidy.


Q: What should we do if we encounter problems on our holiday?
A: In the unlikely event that you have a problem, please contact us straight away so that we can assist or take any remedial action as soon as possible.


Q: Cots & highchairs: Are cots and highchairs supplied?
A: Although younger children are welcome, limited storage space means we are not able to provide cots, bed-side attachments or high chairs. You are welcome to bring your own of course.

Q: Can we bring our pet/s on holiday with us?
A: Please contact us in first instance.


Q: What does the price of my holiday include?
A: The price you pay is fully inclusive and covers exclusive use of the lodge, water, electricity, heating, linen and wi-fi.


Q: Do I have to book a week or can I book a shorter break?
A: Other than our peak season when our minimum stay is 7 nights, you should be able to book 4, 5 or 6 nights during the rest of the season. We do have some constraints regarding arrival and departure days due to lodge cleaning and change over, so it is best to contact us first and we can check and confirm availability for you.


Q: Can I smoke in the lodge?
A: Smoking is strictly prohibited inside the lodge. If you wish to smoke on the veranda, please make sure the patio doors are closed to prevent smoke entering the living area.


Q: Standard equipment: What equipment will be in the accommodation?
A: The living area has a flat panel television with dvd, free-sat satellite television and wi-fi. The kitchen contains a washing machine, dishwasher, microwave, electric oven and hob, kettle and toaster. Heating is via electric panel heaters and in addition, there is an electric stove style feature fireplace in the living area and a heated towel-rail in the bathroom.


Q: Is the accommodation suitable for people with mobility problems?
A: The lodge is on a single level so should present few problems to those who are less mobile. There is however an undulating pathway to the front door, where there are two steps leading to/from the front door which may be difficult for some people. If you have any concerns, please contact us prior to booking.


Q: I see you have complimentary wi-fi at the lodge - is it high speed?
A: Absolutely not! Given the highland retreat nature of the lodge and its relatively remote location, we have been very lucky to get any internet here at all. The speed is very low compared to levels you may be used to at home but should be absolutely fine for checking emails and browsing the web, just dont expect to be streaming movies!

We hope that this has covered most things, but if there is anything that you are unsure about or has not been covered above, then please just pop us an email and get in touch.

Looking forward to hearing from you - Justin & Jade
 

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